Category Archives: Project Management

guest blogger, Happy work environment, Project Management, project management recruitment

Hiring IT Consultants – What Are The Benefits?

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With economic pressures bearing down on both large and small firms, the pressure to change the way in which things are done is mounting. Times are changing and the way in which a modern business works is constantly evolving and moving forward, especially when it comes to technology. So why does it now make more sense to hire IT consultants for projects instead of using your in-house tech department?

IT Consultants

Expand Your Base

Some business owners may be sceptical about the idea of hiring consultants to come in from outside their company and essentially ‘tell them how to do things’. However, this view can sometimes be ego-driven and is often proved not to be the case. Consultants hold their positions because they know what they’re doing. Besides which, it can often be crucially beneficial to projects, especially creative work, marketing, or system planning/redesign, to have a fresh opinion from the outside. Consultants are there to help you and your business, not just to come in and get paid to tell you the time with your own watch.

Even if your internal staff have come up with amazing ideas and possess a vast understanding of your business and how it works, the consultant can bring proven, tried and tested methods to the table and re-work these into successful ways to help your particular project. They have used these methods before and have learnt what works and what doesn’t, as well as how and why these methods have proven to be successful. Working together, you could come up with something twice as good as you could on your own.

Cost Savings

Most importantly for many businesses, it costs a lot less to call in consultants as and when you need them instead of paying to maintain an entire department. This is especially true for SMEs who lack an IT team entirely, but is also true for those who wish to keep a small team in-house but expand capability for larger one-off projects. As well as saving on salaries, employers are able to avoid paying secondary and hidden costs such as pension contributions, payroll taxes, and sick pay.

Gain Skills As You Require Them

As we all know, IT is something that can be hard to keep up with. New technologies are released constantly, and with these come new methods of working. This leads us to another reason as to why IT consultants could be the best choice for your your business – managers need not worry about having to get too involved in the IT project and can utilise valuable time elsewhere in the company. You don’t need to train an external consultant as they already have the skills and knowledge that businesses need; some skills that may not currently exist in-house.

Another perk is that IT consultants only need to be hired and brought in when a big project is coming up, offering businesses more flexibility and giving them a little extra money to play around with. This extra revenue could mark the difference in being able to really push the limits of the company and can make that extra room needed for sustainable growth.

Katie Barnes writes for Penman, a specialist Cloud Computing IT consultancy based in London.

NLP, Project Management, Project Management Books, Project Management Communications

Secrets of powerful teams: Revealing ideas of NLP and the use of words

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The ongoing challenges of creating the magical bond between team members in small and big endeavors can be elusive. What more, in the last few decades it has become increasingly challenging, since we have been moving from emphasis on social skills and communities to technical and managerial skills, as a result the lore concerning the magic of teams has been lost.

When I’m facilitating workshops for business professionals, project managers in software development, seminars for finance and IT professionals, consulting with marketing and supply chain experts, I am surprised to witness their low propensity for soft skills literacy. They know the hard aspects of what needs to be done, however they remain clueless when required to lead the teams that help them accomplish the required objectives.

As most of these teams are cross functional in a matrix organization, it is likely that the leaders and managers of these teams do not necessarily have direct hierarchical control over the team members. Requesting deliverables from the team members becomes challenging. Even when the managers do have hierarchical power, the contemporary concepts of empowerment and motivation prevail, making direct commands unpopular to say the least. Yet again requesting fulfillment of the objectives and deliverables becomes tricky. It is quite remarkable that simple concepts for creating positive interactions outside the business world are hardly ever used within business and project teams.

In order to lead through the challenges of both collocated and virtual teams we can use concepts from Neurolinguistic programming (NLP). It is a powerful technique with proven results.

We will explore only a fraction of what NLP is about, specifically several words that are used redundantly in almost each and every team interaction. These words are mostly negative, yet common in team interactions, create noise in the communication, confuse the message, and carry a baggage of ill-considered meanings.

The first word we will examine is – Try

The first word that is used quite often without understanding the implication is: Try.

For example: ‘we will try running this test next week’ or ‘please try to have the results by Wednesday’ or even ‘I tried really hard’.

To understand the issue with- try – view this link: http://bit.ly/18MnRcM .

Try – masks the intent and carries an element of implicit failure within the message. As Yoda said, you either do it or you don’t there is no try. Either you’re going to run the tests next week or you’re not going to run them next week. When you’re saying that: you are going to try to run them next week, most like you’re not going to do it. When I’m telling you: please try to have the results by Wednesday, I’m actually saying that it is fine that they’ll come in by Thursday or Friday or even next month.

Let us look at an email example written by Mark, a team leader:

We have indeed defined a way of work, but we also defined a process for completion of tasks, that we should try to stick to.

What is Mark saying? Did we define a process just so we should try to stick to it? Or did we define a process that we must stick to? By using try, Mark undermines his authority as a team leader; he defined a process so that the team members will follow it.

The abundant use of the word try in many teams, both co-located and virtual, is a sign of fear that both leaders and team members have of stepping up and asking for commitment and responsibility.

Bottom line – drop the TRY it does not add anything to the communication!

The second word we will examine is – Should

The second word that is used quite often without understanding the implication is: Should.

‘Should’ has a flavor of admonition, guilt, and manipulation, especially when other people are using it; by blurting out-loud a general statement with the word ‘should’.

For example: “you should always finish what you’re eating and never leave anything on the plate”. Also: “this should have been completed by now”. And yet another: “you should not get up before the manager has left”.

Let us look at a meeting, where Tina – a production lead, is saying:

Tina answers: “we should focus on production levels as this is what is driving the transfer to production, trust me I’ve been here and have seen these projects many times

In this case Tina is using ‘should’ to reprimand the team and also to have it her way by defining an imaginary rule and enforcing it upon the team. Actually what Tina is saying: “I want to focus on production levels”. Many times people use should instead of ‘I want’, this is the case with parents and children. The admonition of: “you should be nice” is actually saying: “I want you to be nice”.

Observe the power and direct impact of the second sentence as opposed to using ‘should’. People use the word should to mask their wish or need. Instead of directly stating what they want, they construct a stipulation without naming a person responsible for carrying it out.

In families we often hear such a ‘should’ sentence: “the lawn should be cut”. This is indirect communication that with time can create resentment. Actually the person would be better off asking directly what he wants to happen: “please can you cut the lawn now”, is a much better question. Notice that this question can lead into conflict as the other person might rebel and disagree. By using ‘should’ we are avoiding the conflict between our wishes and the other person’s wishes. The truth is that the conflict is not avoided; rather as the communication is not direct it is unclear what the person wants the other person to perform. The conflict thus is exacerbated and not mitigated. The extensive use of ‘should’ stipulations occurs in families, in couples, and naturally also in teams.

Monitor the ‘shoulds’ in your teams, they are barriers to effective communication and reduce the potential power of the team.

The third word we will examine is – Why

The third word that is used quite often without understanding the implication is: Why.

Why carries a sense of blame to it. for example: “why did you break the glass?” One can see that the usage of ‘why’ here is not about receiving an answer but more about rebuking for the actual breaking of the glass, since there is not a good answer for this question. A wisecrack answer might be: “because I like to see you get mad…” actually, it is just the right answer for a question with the word ‘why’ and often an answer we receive from teenagers for ‘WHY’ questions.

For example, at the same meeting, Ashley the project manager is answering:

Ashley tries to gain control back and asks Tina: “why do you think this is now relevant for our meeting? Let’s try to get back on our planned agenda!”

In this case Ashley is blaming Tina by asking her the question. Ashley would have been better off saying: “Tina, I would like to revert to our defined agenda, I think these are relevant issues for another meeting”.

The word ‘why’ carries guilt and finger-pointing into our team communications. It is better that we leave it out of our messages as it doesn’t have any positive impact on what we are saying. Rather it is clearer to state what we want to achieve or alternatively ask information gathering questions using the word ‘how’.

For example Ashley might ask: “Tina, can you please explain how these figures impact the transfer to operations?”

Notice that while ‘why’ structures a closed ended question, ‘how’ questions are open-ended and investigate as to the process that led to a certain consequence.

The ‘whys’ don’t contribute to clear communication instead they add guilt and finger-pointing, drop them!

Michael NirWant to learn more about the secrets and more NLP words? Six Secrets of Powerful Teams A practical guide to the magic of motivating and influencing teams (The Leadership Series) , available on Amazon

Find Michael’s other publications on: http://www.amazon.com/Michael-Nir/e/B00B0S45W0

Michael has been providing operational, organizational and management consulting and training for over 14 years. He is a certified project management professional and Gestalt process facilitator, offering training, consulting, and solutions development in project and product management, process improvement, leadership, and team building programs
Michael’s professional background includes a significant amount of work in the telecoms, hi-tech, software development, R&D environments and petrochemical & infrastructure business.

Interviews, PMO, Project Management, Stakeholders

Project Manager Interview questions – stakeholders

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I always receive a mixed response from candidates regarding interview expectations, most are confident that once they are interviewed they will be offered the job – great to have such confidence and I hope the theme continues that way. However there are a number of candidates who find interviews terrifying, understandable if you haven’t had much experience of interviews or it has been a long time since your last one. The element of not knowing what to expect is where the fear kicks in for most, in this article I want to address Stakeholders.

Now, whether you are a Senior Programme Manager or a Project Admin, stakeholders are arguably the most important element of project success. Whenever I have seen a project not reach success, it has often come back to a failing communication element.

stakeholdersHere are some questions based purely on the stakeholder aspect which you should look to consider and compare with your own experiences, so you can create a number of responses to use in your forthcoming interviews. Remember to take a holistic approach to your responses, giving detail about the project/situation, your actions and finally the results achieved.

  • How do you identify the key stakeholders on your project?
    • Realistically this can be as simple as a meeting with all involved and/or;
    • Rating their level of interest and involvement in the project.
  • Once identified, what do you do next?
    • Think about stakeholder mapping, communication plans etc.
  • Give me an example of a strained stakeholder relationship, what did you do to resolve the issue?
    • A great question, which answered correctly, can really draw out your relationship building skills. Soft skills as more important than process in PM.
  • When working with external stakeholders, how do you ensure a balanced communication process is maintained?
    • This is an interesting question; it could be a trick to see what information you are willing to share with outsiders to the company. Always difficult to gauge how organisations work, some are transparent whereas others like to keep all issues in-house. Of course the core part of the question is really asking how you keep in touch with the external parties, always check questions which might generate a leading response.

Once you have some good examples to talk through – practice, give the questions to your partner/friend/colleague and run through them, ask them back what you just told them to see if you are communicating clearly. Practice makes perfect and it is all too easy to get embroiled in internal terminology (from your current/previous company), and you need to be able to engage all at the interview including HR and other non-PM people.

Contractors, Job Hunting, Project Management

Project Manager Contractor – marketing, your business checklist

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As a contractor, whether you are a Project Manager, PMO, Programme Manager, Change Manager, Business Analyst, Consultant to name a few, then you know only too well that you as a professional are selling your services to businesses. Yes, that’s right you are a business and as such you need to ensure you are doing all the right things to secure that next assignment.

Here’s a checklist of areas you should be addressing as a minimum to ensure you meet your goals:

  • CV – Your CV needs to be in good shape, not only are you required to have a well written document – it needs to clearly demonstrate your skills and abilities. Look to set the bar with your competitors by creating an inclusive piece of information which also includes your style/approach.
  • Website – More contractors are turning to online marketing through creating their own websites which include a comprehensive CV, case studies, contact info and further examples of achievements. This can also be a great opportunity for you to add in your style and challenges you have overcome.
  • Blog – A blog is a great way to keep fresh information flowing online (or as part of your website), it is a less formal tool which can be used to display your observations of current affairs, open up discussions with your peers over management styles, and it really does show your knowledge and commitment to PM.
  • Networking – Whether it is using your current contacts or generating new ones, this is a fantastic way to gain insight into the industry. By always keeping in touch and not just when you need something you will forge strong relationships and others will be more willing to offer up information/help/recommendations for roles etc.
  • Creating opportunities – Do your research, understand what industries are hot at the moment and identify where you can find a way into organisations. Find out who you should be speaking with, generate meetings, offer up solutions, be prepared to go the extra mile and you will be surprised by the results you harvest.

 Business cards

For further information on writing an effective contractor CV click here.  Additional information about approaching job applications through a number of routes can also be found here and identifying unadvertised roles here.