All posts by Nicola Caswell-Thorp

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CV Tips, CV Writing, Project Management Lessons Learned, Project Management War Stories

Good Project Management – when things go bad

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Over the years of managing projects and listening to others tell their tales of PM, by far the most interesting stories are those which contain elements of difficulty. This isn’t just because we all love to hear when the proverbial hits the fan for amusement, it is because we start to get a sense of unity and learn a lot by how issues have been overcome. It says lots about an individual and their professional style, bringing a different slant to the overused “on time and on budget” results.

Projects fail for a number of reasons, and how we react in the face of pending failure makes us who we are – this is something which is rarely recorded in a CV and probably one of the key elements which sets you apart from your peers in the field. Put yourself in the hiring managers’ shoes, if you are looking for a good project manager does this mean someone who has only ever had smooth running projects which have always been delivered on time and to budget or do you think you would look for a successful PM who has a portfolio of projects which have not all come to fruition? How many times have you been managing a project which has lost sight of the benefits or the benefits are no longer aligned to company strategy? Would you want a PM who can hold their hand up and push back on the sponsor to close it down to reduce cost impact? And on those key projects which have tangible benefits, but the scope is slipping – a PM who can recognise the signs and take action to bring it back on course through good management?

PM War StoriesI would be a little worried assigning a new PM who has never managed the tricky elements of project delivery to my valuable portfolio for these very reasons. When you are looking for a new position whether it be a promotion or a move into a new organisation you should think about what sets you apart from others and what actually makes you a good PM – the same goes for the support roles too, PMO professionals are empowered these days and the responsibility to ensure your programmes and projects succeed come down to how you engage with the delivery staff. Understanding the business objectives and identifying where bottlenecks occur is paramount to setting you apart from others. Talking about how you can analyse and apply solutions to the programme of work will not only highlight your professionalism but also work in your favour for moving up the career ladder.

By demonstrating your good management skills through dealing with the difficult aspects rather than merely focusing on success you will be presenting a good case for your prospective employer to interview you. Don’t be afraid to talk about it, embrace it and all the positive elements which go with it.

Job adverts, Job Applications, management advice, project management recruitment

Recruitment Tips For Employers

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Project Management is an integral part of any progressive organisation and as such bringing in new talent should always be at the forefront of your mind. There are many means of finding new potential employees for free through the use of social media such as twitter, LinkedIn, and personal websites. Therefore I don’t suggest you only look for fresh talent when a requirement becomes apparent in the business – you should look to get ahead of the game and anticipate where individuals can fit in to your strategic plan.

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However once sign off for a new position has been made you should look to take a structured approach to attracting applications as well as going out to individuals.

  • First of all you need to understand what key skills are required for the role – by writing a job description from scratch rather than using old descriptions, you will start to form a clear list of needs. Avoiding an extensive list which may put potential talent out of the running when you don’t actually need particular (old) skills.
  • Then write a balanced advert which really attracts people to want to apply rather than being put off by everything you need from them – what can you offer them, this doesn’t just come down to remuneration. Think outside the box, such as training, coaching, work environment, social activities etc.
  • Advertise – as popular as your company website may be, you need to reach out further afield and attract talent in through job adverts. There are PM specific job boards which don’t cost the earth to advertise on and will bring in the right talent as they are specific to the PM field. Also think about putting the feelers out on LinkedIn and on twitter etc.
  • As hiring manager – you manage the application process.
  • Once the applications start coming in – don’t work with a list of tick boxes as this could quickly discount a number of potentially great candidates. CVs are supposed to include all details but if your advert and job description aren’t clear enough or an application was made without tailoring to your role you may miss out. It is easy to say that the candidate does not have sufficient buy-in but at the end of the day there is little assistance for professionals to really understand what is required of them in a competitive market. Therefore the best CVs are getting all the attention not necessarily the best candidates.
  • Work out an effective filtering system – even if this is an email response with specific questions to the candidate to answer, clearing up any missing details. Telephone interviews and skype interviews are a great way to filter out any uncertainties without using up precious time and resources.

Make sure you know from the outset what it is you really need and use your gut instinct when reviewing CVs, by introducing a filtering process in the initial stages you can really start to get together a strong shortlist of candidates for interview and ensure you are seeing the right people.

Job adverts, management advice, project management recruitment

Writing a job advert

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How many times as a hiring manager have you engaged in to recruiting a new employee – most organisations have some form of HR process which you must adhere to and typically this means liaising with HR to draw up a job description and a job advert to advertise externally. As you are busy you arrange a meeting to talk through the role with a HR representative and leave them to write the JD and an advert. Often this is a mistake, after all you are the one who knows what you need and leaving your description open to interpretation from the HR person can lead to old job descriptions being reworded (sometimes not even that) or a JD being written by someone who is unsure what the role really is.

Writing a job description is good practice for you to really prioritise your wish list and give a little background to the team and department the new employee will be working in. Once you have written the document you need to think about how to take the core competencies and write them into an advert which will attract applications. No matter how difficult the role may be to fill due to constraints such as budgets you can still attract good strong candidates with the right kind of information.

In project management recruitment it can be the case that a well experienced project professional is required to join a project or programme at a crucial point, the salary offering is below market rate for someone with so much experience but none the less your needs are just that. So making the advert as attractive as possible is key to drawing in interest.

Not all project professionals are gunning after the big ££’s – in fact in my experience most are after a gripping challenge and looking to expand their experience. Therefore giving information about the challenges and why you need the more experienced candidate is not off-putting (if it is to some, then you don’t want them on board anyway), it can be the reason for applications. Something experienced project professionals gain from joining a challenging environment is further experience but also they just love to rise to the challenge and are not fazed by failing projects – they take pride in bringing projects back into scope.

A big mistake when writing job adverts is to not give any real detail about the projects to be worked on – now I know some pieces of work are sensitive and so you cannot name them but giving an idea of the type of project in context will help you gain applications from candidates with the right backgrounds.

For example here is a small piece which can introduce the role in a nutshell:

An experienced project support professional with a background in PMO and exposure to supporting circa 10 concurrent projects with interdependencies and good knowledge of manufacturing required to join a small established team to deliver a variety of business change projects ranging from new system roll outs to cultural change initiatives.

This can then lead into a little about the business and the challenges it currently faces such as; globally dispersed teams, cultural challenges, adversity to change etc. Then lead into the core competencies required such as; risk & issue management, planning, reporting, workshops, coaching etc. Finally talk through the advantages of joining such a team, talk through the maturity level of the PMO and how you envisage this person to help drive forward practices and really be a part of the organisation.

By writing a generic but informative advert you will not only hit keywords for those searching online for new roles, but also avoid dozens (if not hundreds) of applications from those who are not suitable for the role. Of course you will always get a few applications from unsuitable candidates (unfortunately I have yet to find a way to stop this completely) but on the whole you will be attracting the right calibre of candidate.

Careers Advice, Job Applications, Job Hunting, Recruitment

Understanding who reviews your CV

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When applying for jobs it can often feel like your CV disappears into the abyss – rarely receiving any replies, occasionally receiving the automatically generated response, and you are often left wondering whether your application was read. Chasing after feedback can be just as frustrating, if you can actually get through to the relevant party to discuss your application – often being fobbed off with generic responses such as “we have over XXX applications for this role so we cannot provide individual feedback” or worst still, a response telling you that your CV is fine (because they are too busy to bother spending 5 minutes to talk through details.

So understanding where your CV might end up when you apply for a job is a good starting point to enable you to make more informed decisions about structuring your CV and about where you might concentrate your applications.

  • CV sifters – this is becoming a popular and cost effective way for organisations to manage applications, taking out the recruitment element and fees. Companies specialise in taking bulk loads of CVs and sorting through to produce a shortlist of applications. Some are specialised in particular career fields but a lot are generalists and will work to a guide provided by the hiring manager. This works in respect of a popular job in that it sorts out all the relevant CVs (believe me, no matter how good the job advert, you will always get random applications from completely irrelevant job seekers), however if the sifters are not specialised and your CV reads in a technical or role specific terminology then you may find your application being put in the recycle bin.
  • Who reviews your CVRecruiters – often generalist recruiters tend to work on a pepper gun approach, taking a group of CVs which “appear” to match the job and sending them all to the employers. Similar to the sifters, this can generate a misleading hope (if they tell you they are sending your CV to the client) as you will probably be in a batch of 20/30 CVs. If the recruiter is working on dozens of jobs then it is fair to say they may not have spent a great deal of time reviewing and matching up CVs specific to the role. Not always the case but worth bearing in mind if you are wondering why you haven’t heard back or if you have been rejected post submission to the employer.
  • Specialist recruiters – these are the people you put a lot of faith in, they should know their game and in an ideal world have actually performed the roles prior to specialising in recruiting for them. As fees tend to be higher for these agencies, the employer expects to see a condensed shortlist of CVs which bear a close match to the position. This can mean a greater chance of interview should you be chosen for the shortlist but can also mean it is much more difficult to get into the shortlist in the first place.
  • HR staff – instructed by hiring managers to run a recruitment drive for a role, some HR staff are fantastic and really ask the right questions of the hiring manager and research the role, others take a less formal approach and create a list of “must haves” and use these to tick off when reviewing CVs. Remember that this tick list is most probably used by most reviewers to a point so it is important that your CV states are the things you have done which are relevant to the role.

The lesson to be learned from all the above is to ensure your CV is clear, do not assume because you have a job title of XYZ that you automatically have experience of ABC. Making assumptions and not spelling it out is the first step to failing to get past the reviewer on your job search journey.