Back in the day before technology such as email, social networking and forums had been thoroughly adopted we were resigned to actually speaking to each other – either face to face or via telephone. I wonder if we compared success rates for project delivery to today if achievement was higher? Probably not, however I bet communications were deemed as much stronger. I am a huge fan of modern technology and it’s benefits for easy access and recorded communications however as we become busier and lazier – it is all too easy to fire off a few emails and update online activity boards without actually discussing any changes or actions required by the project team. How many times have you seen your name entered next to a piece of information or been put on copy of an email and thought; “what does that actually mean?” Our ability to interpret information varies from person to person and so a great deal of important instruction / information can also get lost in translation.
As a project manager the minimum you should be doing is making sure you speak to people, understand their workloads other commitments and ensure everyone is clear on what is required. I am not a fan of unnecessary meetings either, meetings are required but only last week I was talking with a PM from the investment management sector who was complaining that they have meetings about having meetings – this is of course a step too far.
Work out a communications plan – make sure you list everyone involved on the project with the most heavily involved at the top working down to less active members of the team. Placing priority on the more heavily involved and working out a mutually convenient way to communicate such as weekly calls / coffee and teleconferences for groups to join in is a good start. Don’t be a stranger to the team and if possible, do pop over for a coffee and chat to see where they are at with their workstream. By effectively communicating at the start of the project and building relationships – you can convince the team of your intentions to keep in touch and that you are not micro managing, explaining the need to have a transparent view of where everyone is at will help you all work together more effectively. In my first PM role I reported to a programme director who said to me, “If you tell me when things aren’t going to plan, I will have your corner. If you cover up and drop me in it then you are on your own.” You can’t say fairer than that! Encourage your team to communicate – but you can only do this if you are openly and regularly communicating yourself.
The best CV I have ever seen in my project management recruitment capacity has to be one from a PMO professional – his CV was well presented and stated everything a hiring manager would need to know about his skills and abilities. Apart from having a fantastic variety of industries worked in it also stated the types and maturity of the PMOs, what he actually was brought in to achieve, the tools and methods used and the benefits realised. You gained a great sense of the sizes of teams, types of programmes and projects, challenges faced and how he added value in each environment. Whenever I submitted his CV for PMO roles he always gained a great deal of interest from the client which yielded interviews and subsequently job offers. Because I knew his preference to challenges I could match up his requirements to the right organisations and ensure both the client and he were happy.
The worst CV I have ever reviewed to date has been a very poorly written piece of work which was full of spelling and grammatical errors to start but also did not contain any real evidence of the work undertaken. Stating a short paragraph which basically said he had worked in this company for xx years and managed their projects, giving no indication of the size or complexity of projects or methods used to achieve success. Even the qualifications were misspelt “practioner” not “practitioner” – I remember having a conversation with the candidate at the time as he called to ask why he’d been rejected for the role he’d applied for, when I listed key requirements of the role he told me he had done all these things and I asked him where this was stated in the CV.
Having a CV which can work effectively for you is not always an easy task for some but putting the effort in and following all the great advice on the web for project professionals CV writing is a must.
The main reason job applications are rejected comes down to not demonstrating the right skill set and experience for the job applied for; however there are a number of little mistakes which can put you straight into the rejection pile. When I say little – these are big errors which often get overlooked but should be addressed as a first port of call when proof reading your CV and applications.
Here’s some food for thought:
Grammar – poorly written CVs are still a major concern for employers, think about writing your reports for senior management, badly written pieces of information in the workplace are not acceptable and by demonstrating poor grammar in your application you are effectively telling the reader that your reports won’t be much better.
Spelling – spelling mistakes are very common in CVs and with the likes of spell checker in-built into software packages these days, it is unacceptable. Make sure you proof read the entire document carefully and get someone else to do this for you too.
Incorrect information – do spend time gathering information which is true to your work experience, you will get found out if you are bending the truth as recruiters and hiring managers do check the details out for validity.
Etiquette – your approach to applications should be professional from the outset, you are being judged from the moment you send in an application. Make sure you add an introduction email in the form of a cover letter not just a line stating; “see attached” or a blank email with your CV attached and if you call to check the email have been received, be professional and polite to all you speak to.
Following instructions – read the job advert properly, check who you are sending it to, if any additional information has been requested and demonstrate that you can follow instruction.
Contact details – make sure they are correct and included on your CV; I have seen a great deal of CVs with incorrect phone numbers and email addresses and also CVs with no contact details at all. How do you expect to be contacted if you cannot provide the right information?
Misguided focus – keep focus on the work history and skill set not on activities out of work and family, you can add a short statement about hobbies to the back of the CV but the hiring managers want to know about you in a work capacity over flying kites at weekend and what subjects your children are studying at school.
Format – try to keep the document in a professional format, adding colours and clip art is not what the employer wants to see for a professional role – it can detract away from the content and a good deal of databases cannot handle images etc so you will lose them and the format of the CV anyway.
Remember it is not always the best candidates which make the interview short-list – it is often the best CVs! Take time to do the basics and you will notice a marked increase in activity after submitting your applications.
Communication is the most important element to success in both personal and work environments – yet it tends to take a back seat, why is this? In relationships often when they break down it is because we don’t talk to each other, only when we hitting breaking point do we sit down and start to share our thoughts. Having managed multiple concurrent projects across a number of globally based manufacturing sites I learnt early on that open communication had to be enforced to ensure successful delivery and effective contingency planning. Interpretation can be a big player here – in my situation there were the language and cultural barriers, asking for a status update from Germany often yielded responses of “we have not set up the tooling up until now”. This would indicate that they have just set up the tooling – actually this means that they haven’t set it up at this point, a language translation which could be catastrophic to a project if you were to action the next stage of the project when the site was not ready. However I have come across similar issues within the UK and with the USA, to overcome these I learnt fast what the technical teams were actually trying to communicate and made sure every teleconference and meeting was followed up with clear email communication which required a sign off from each individual and also designed a software package which required sign off at each stage from heads of the manufacturing sites before the next stage could be released.
How many times have you called and emailed someone for an update on something only for no reply to be made? How many times have you “parked” an email as you do not have any news? Often the reason for not replying is that you want to be able to give good news and demonstrate your effectiveness but in fact you are doing the opposite to this. One thing which has become ingrained in my working process is to make sure I respond to all calls and emails, even if I have no news yet. By simply responding and stating that you haven’t forgotten and that you are chasing it up – you can ensure you are gaining trust and alleviating any frustrations at the other end. It’s not very time consuming and will help build a strong relationship with others as you are not deemed as ignoring them.
